Facebook might be the biggest name in social media, but that doesn’t mean it’s the only one. Since there isn’t a one-size-fits-all platform, there are trendier options such as Instagram and Snapchat, with a burgeoning millennial base to choose from. With that in mind, it’s essential for business owners to understand the pros and cons […]
Wayne arrived at work and found someone left a negative review on Yelp for his iPhone screen repair service. It was glaring because he had a stellar 5-star rating until now. The review pointed out that an employee at the store was rude and arrogant.
A business' online reputation at Yelp, Google, Facebook or TripAdvisor can quickly be destroyed by a vengeful customer or misplaced review. Jake discusses the pitfalls when literally anyone can leave a review and the strategies for ensuring a good reputation.